| Payment
Student Log In
Technical
Which credit cards do you take?
We take the major credit cards including Visa, MasterCard
and American Express.
What
if I don’t have a credit card?
You may pay for your subscription by Western Union money
transfer or by sending a money order in the mail. To pay
by these methods, go through the standard sign up procedure
and select the appropriate payment method. You will then
be given detailed instructions on how to send the payment.
Your service will start as soon as we receive confirmation
of the payment. If you are paying by money order or money transfer for a
renewal subscription, we must receive your payment before
the expiry date to ensure that there is no interruption of
service.
How secure is your payment system?
We use WorldPay as our internet payment gateway. WorldPay
is a part of the Royal Bank of Scotland Group and is a
trusted and secure world leader in electronic payments
via the internet. WorldPay offers the highest standard
of security available on the web today.
What guarantees do you offer?
We guarantee that every transaction made with your credit
card at our website is safe. This means that you are automatically
protected and insured against fraudulent use of your credit
cards and you will pay nothing if unauthorised charges
are made to your card as a result of ordering from this
site.
What
if I can’t log in to my account?
Ensure that you are entering your correct details without
any spaces. If a problem persists, you may need to check
the security settings in your browser. Setting the security
settings to “default” will normally correct
any browser issues. Before you make any changes to the
browser security settings, be sure to check with your system
administrator first.
What if I forget my username and/or password?
Go to the log in page and select the forgotten password link.
Enter your email address and your login details will be
emailed to you.
What happens if I enter the wrong password a number of times?
If a wrong password to your account has been entered too
many times, your account will be disabled for 1 hour. After
the 1 hour has passed, you may access your account.
What if my account expires?
You are able to purchase additional time in monthly increments.
You may do this before your account expires from the Student
Centre. If your account has already expired, enter your
correct login details on the login page and you will be
given an option to purchase more time. Alternatively, send
an email to our accounts department.
Can I log in more than once at the same time?
No, you may only have one session active at a time. If you
attempt to log in more than once, you will be given the
choice of either cancelling the second log in or continuing
and cancelling the first log in.
How do I change my email address and/or contact details?
Use the My Account option from the Student Centre. You may
change your email address and contact details using this
option.
How do I change my username?
You cannot change your username. It must stay the same for
the life of your subscription.
What internet connection speed do you recommend?
We recommend that you have as fast a connection as possible
to minimise download time for site content, however the
web site will work quite well with a dial up connection.
With a dial up connection, allow for additional time to
download and buffer site content.
What screen resolution do you recommend? Scott's English Success works best with 1024 x 768
or higher resolution. It will also work at a resolution
of 800 x 600 but we do not recommend lower screen resolutions.
What additional software do I need to use your web site?
We use Macromedia Flash throughout the website for video
and audio presentations. The free Flash player can be
installed from the downloads area of the web site. You may
also choose
to download other free software to view other optional
components – eg. Acrobat. Links to these viewers
are also available from the downloads area.
Before downloading any new software to your computer, ensure
that you ask permission or check with your system administrator.
Do you use cookies?
We do not store cookies on your hard disk. We do use temporary
session cookies which are stored in browser memory.
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